The QuickSupport app allows screen sharing The Google Play Store TeamViewer QuickSupport App installed Note that because this is a browser extension, the browser MUST be open for the TV session to work If the extension is already being pushed, it will simply auto-update when the new version is approved (currently under review) The inventory extension is required because it is the element that receives the notification to start the TV session The FileWave Inventory Extension is installed and up to date (version 2021.10.07+) TeamViewer full client installed where you run the FileWave Admin or WebAdmin Specifically, we'll need:įileWave server to be upgraded to at least 14.7 (14.6 is permitted but was a technical preview)
We'll need to meet pre-requisites for ChromeOS client devices for TeamViewer to work seamlessly. So, slightly more work, but much greater control. In future versions we may embed some of these pre-requisites, but at this time we erred on the side of letting you control the elements. FileWave's TeamViewer integration requires endpoint pre-requisites on each supported platform.
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